Account Registration
We collect name, email, date of birth and phone number. Verification is instant; data is encrypted immediately after submission and never exposed in unencrypted form.
LEGAL REFERENCE
Your data stays yours — here's how we protect it
Your account, payment details and activity are encrypted and stored securely across our platform. We've built this privacy policy to show you exactly what data we collect, how...
Encrypted account storagePayment data protectionNo third-party sharingIndonesia-compliant storageReal-time security monitoring
Privacy Policy — what we collect and why
undian online collects your name, email, phone number and banking details when you open an account and make deposits. We use this information to verify your identity, process payments through DANA, OVO, GoPay and QRIS, and detect fraud. Your location data helps us confirm you're in a supported region. We store all personal information on secure servers in accordance with Indonesian data
protection standards. We do not sell or lease your data to third parties. Your account activity and session logs are kept confidential and used only for account security and dispute resolution.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
EDITORIAL CLARITY
How we keep your data safe
SSL Encryption
All data transmitted between your device and our servers is encrypted using industry-standard SSL protocols. Payment details are never exposed during transit or storage on our platform.
PCI Compliance
We meet Payment Card Industry standards for handling banking and e-wallet information. DANA, OVO, GoPay and QRIS transactions are routed through certified payment processors.
Fraud Detection
Real-time monitoring flags unusual account activity and blocks unauthorized access attempts. We verify every large withdrawal against your registered payment method.
Data Retention Limits
We keep your active account data as long as you hold an account with us. Closed accounts are purged after twelve months unless we're required to retain records for legal reasons.
Staff Access Restrictions
Only authorized compliance and security staff can access your personal information. Internal access is logged and audited quarterly to prevent unauthorized viewing.
Third-Party Audits
We contract independent security firms to test our infrastructure and data handling annually. Audit reports confirm our privacy and encryption practices meet current standards.
PLATFORM COMPARISON
Privacy standards across our platform
Payment Information
DANA, OVO, GoPay and QRIS details are tokenized and stored separately from your account profile. You never need to re-enter payment data once your wallet is linked.
Withdrawal Requests
All outbound transfers are verified against your registered payment method. We cross-check your banking details before processing any cash-out to prevent fraud.
Session Tracking
We log your login time, device type, IP address and browser information for security. This data helps us spot unauthorized access and protect your account from compromise.
Marketing Communications
You can opt out of promotional emails at any time through your account settings. We never sell your contact details to marketing partners or external advertisers.
Cookies and Analytics
We use cookies to remember your lobby preferences and keep you logged in. Analytics cookies track page performance; you can disable them in your browser settings anytime.
Legal Requests
If law enforcement requests your data, we respond only to valid court orders. We notify you of government requests unless legally prohibited from doing so.
AT A GLANCE
What makes our privacy policy clear
01
Plain-Language Sections
We avoid legal jargon. Each section explains one privacy topic — what data we collect, why we collect it, and how long we keep it — so you understand every step.
02
Local Payment Context
Our policy acknowledges DANA, OVO, GoPay and QRIS as primary payment methods in Indonesia. We detail exactly how each wallet provider handles your transaction data.
03
Your Rights Summary
You have the right to request your data, correct inaccuracies, and ask for account closure. We list all your privacy rights in one section so nothing is buried.
04
Change Log Updates
When we update this policy, we post the change date at the top. Material changes trigger an email notification so you're never caught off guard by new terms.
05
Regional Compliance
This policy aligns with data protection requirements for supported regions in Indonesia. We follow local law and international privacy standards without compromise.
06
Dispute Process
If you believe your privacy has been breached, we have a formal complaint procedure. We investigate within 14 days and respond with findings and remediation steps.
Privacy Policy — your questions answered
We collect your full name, email, phone number, date of birth and banking information. Location verification confirms you're in a supported region. Identity verification may require document upload for compliance with local anti-money-laundering rules.
Your e-wallet and QRIS details are tokenized immediately after linking. We don't store raw account numbers; instead we use encrypted tokens for future transactions. Payment processors certified under PCI standards handle all sensitive data.
Yes. Submit a data-export request through your account settings or email our support team. We compile your profile, transaction history and account activity into a downloadable file within seven business days at no cost.
Personal account data is retained for twelve months after closure in case you wish to reopen. Transaction records are kept longer for audit and tax purposes as required by Indonesian financial regulation.
We do not sell or lease your data. We share only what's necessary with payment processors, banking partners and legal authorities when compelled by court order. All partners are bound by confidentiality agreements.
We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies track performance. You can manage or disable cookies in your browser settings without affecting core account features.
Contact our support team immediately. We'll verify your identity, review account activity, reset your password and investigate unauthorized transactions. We can also lock your account pending investigation to prevent further access.